Privacy Policy
Last updated: August 2026
SYNERGY ("we", "us", or "our") operates the SYNERGY Diagnostic tool and website at synergyroa.com (the "Service"). This Privacy Policy explains how we collect, use, and protect your information when you use our Service.
1. Information We Collect
When you complete the SYNERGY Diagnostic audit, we collect:
- Email address — used to send your Executive Constraint Report
- Agency information — agency name, ATS used, number of recruiters, monthly placements, average placement fee, desk type, growth stage, and time-to-fill
- Diagnostic responses — your answers to the 10-stage operational audit, including tools used, manual steps identified, time spent, frequency, and pain levels
- Primary bottleneck description — the free-text paragraph you write describing your biggest operational challenge
- Final remarks — any additional context you choose to provide
When you engage us for paid services, we additionally collect:
- Engagement details — selected tier, agreed Setup Fee and retainer, currency, and contract start date
- Contract signing data — electronic signature image, signing timestamp, IP address, and a copy of the full signed agreement as shown
- Invoicing and payment data — billing contact details, Bank bank transfer references, invoice and receipt copies, payment status and dates
We do NOT collect: passwords, payment card details, or biometric data. Invoices are paid by bank transfer via bank transfer; we do not store card numbers.
2. How We Use Your Information
We use your information to:
- Generate and email your personalised Executive Constraint Report (PDF)
- Prepare an internal scoping brief so our team can review your results before a strategy session
- Contact you about booking a strategy session to discuss your results
- For clients, generate your online contract for electronic signature, issue invoices and receipts, and manage delivery and retainer support
- Improve our diagnostic tool, benchmarking accuracy, and service offerings
- Send occasional SYNERGY insights (you can unsubscribe at any time)
3. Data Sharing
We do not sell, rent, or trade your personal information. Your data is shared only with:
- SYNERGY team — to deliver the service
- Providers — to host and send email
We will never share your data with third-party marketers, recruitment industry databases, or competitor agencies.
4. Data Storage & Security
Your data is stored securely:
- Diagnostic responses are processed in your browser and transmitted via HTTPS to our serverless API
- Reports and documents are sent via encrypted email
- Data is stored securely to provide the service
- No card details are stored
5. Your Rights
Under the applicable data protection laws and, where applicable, the GDPR and similar regulations, you have the right to:
- Access — request a copy of the personal data we hold about you
- Rectification — request correction of inaccurate data
- Erasure — request deletion of your data ("right to be forgotten")
- Opt-out — unsubscribe from marketing communications at any time
- Data portability — receive your data in a structured, machine-readable format
To exercise any of these rights, email us at the address below.
6. Cookies
Our website uses Google Analytics 4 (GA4) to understand how visitors use our site. GA4 uses cookies to collect anonymised usage data. You can disable cookies in your browser settings. We do not use cookies for targeted advertising.
7. Data Retention
We retain data as needed to provide the service and comply with law. Deletion within 30 days on request, subject to legal retention.
8. Children's Privacy
Our Service is intended for business professionals aged 18 and over. We do not knowingly collect data from anyone under 18.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date.
10. Contact Us